Root Cause Analysis

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60 Mins
Webinar ID

When you have a non-conformance in the laboratory, how do you approach it?

Do you jump in and start treating the symptoms? Or do you stop to consider whether there’s actually a deeper problem that needs your attention?

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place.

If you only fix the symptoms – what you see on the surface – the problem will almost certainly happen again… which will lead you to fix it, again, and again, and again. If, instead, you look deeper to figure out why the non-conformance is occurring, you can fix the underlying systems and processes that caused it.

Areas Covered in the Session

  • Defining the Problem
  • Examining the Data
  • Identifying Possible Causal Factors
  • Identifying the Root Cause(s)
  • Taking Corrective Action
  • Verifying the effectiveness of the corrective action

Who Will Benefit

  • Microbiology QA Managers
  • Microbiological QC Analysts
  • QA/QC Managers/Supervisors
  • Laboratory Managers/Supervisors
  • Personnel responsible for QC and resolving non-conformances